Refund Policy
At Alensso Watches & Clocks, we strive to ensure complete customer satisfaction with every purchase. If you are not satisfied with your order, please review our refund policy below.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- The product received is damaged or defective.
- An incorrect product was delivered.
- The product is eligible for return under our Return Policy.
To request a refund, customers must contact our support team within 7 days of receiving the order.
Refund Process
- Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
- If approved, the refund will be processed to the original payment method used during purchase.
- Refunds are typically completed within 7–10 business days, depending on your payment provider or bank.
Non-Refundable Items
Refunds will not be provided for:
- Products damaged due to misuse, mishandling, or normal wear and tear.
- Products returned without original packaging, tags, or accessories.
- Customized, personalized, or special-order products.
- Items returned after the eligible return period.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide relevant photographs. Our team will review the issue and arrange a suitable resolution.
Cancellation Refunds
Orders cancelled before dispatch are eligible for a full refund. Once an order has been shipped, cancellation requests may not be accepted.
Policy Updates
Alensso Watches & Clocks reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be updated on this page.
For any refund-related queries, please contact our customer support team.